Advance

SPRING 2014

Advance, Cornell ILR School's publication for alumni and friends.

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Results were drawn from a telephone survey of managers from 1,150 restaurants across the country. The Rockefeller Foundation and the Ford Founda- tion supported the report, written by Batt, Jae Eun Lee Ph.D. '14 and Tashlin Lakhani M.S./Ph.D. '13. 12 ADVANCE Rakesh Khurana '90, an organizational behavior and leadership scholar, begins July 1 as dean of Harvard College. "My time at the ILR School had a signifcant impact on me," said Harvard Business School's Marvin Bower Professor of Leader- ship Development. ILR's faculty "infused a sense of critical thinking, but also a profound sense of fairness and social justice," said Khurana, who received a doctoral degree in organizational behavior at Harvard after learning about the feld at ILR. The Service Employ- ees International Union (SEIU), the largest health care union in the United States, and ILR's Healthcare Transfor- mation Project are joining forces with health care systems in Los Angeles, Chi- cago and Pittsburgh to improve patient care and control costs. The Cook County Health System in Chicago, the Los Angeles Department of Health Services and Allegheny Health Services in Pittsburgh are the initial sites where SEIU and ILR will work as a team to improve patient satis- faction, access to primary care services and reduce health care costs. "The focus on patient satisfaction and improved access to care are critical outcomes that we need to achieve as a result of the Affordable Care Act," said Peter Lazes, director of the Healthcare Transformation Project. "In order to achieve these outcomes, outpatient clinics need to be redesigned into patient-centered medical homes and extensive quality improvement activities need to be implemented in hospitals." "Involvement of the front line in developing and implementing these changes is critical. Therefore, we are committed to working with SEIU to help them prepare and implement best practices for redesigning their current delivery system," Lazes said. The frst national employer survey of work and human resource management in the United States restaurant industry was led by Rosemary Batt A&S; '73, ILR's Alice Cook Professor of Women and Work. "High Road 2.0: A National Study of Human Resource Practices, Turnover, and Customer Service," published earlier this year, reported that human resource practices have not kept pace with the restaurant industry's growth. As a result of low pay and other practices, restaurants face high turnover rates that lead to higher costs and poor customer service in too many cases, according to the study. Seth Harris '83, for- mer deputy and acting secretary of labor for the United States, is now an ILR School Distinguished Scholar. The position in- cludes collaborating with faculty in ILR's Department of Labor Relations, Law and History, teaching courses in labor law and policy, and advising students on internship and job opportunities in Washington, D.C. Harry Katz, ILR's Kenneth F. Kahn Dean, said: "Seth is among an elite ILR alumni group that has risen to the very top ranks of leadership in federal government and policy. His experience in the Obama administration, along with his scholarly pursuits in areas integral to an ILR education, will provide an even deeper perspective for our students both inside and outside the classroom." Harris served 11 years in the U.S. Department of Labor. His most recent appointment, as deputy secretary, began in 2009 and continued until January. A book edited by ILR faculty member Lee Adler, Maite Tapia Ph.D. '13 and Low- ell Turner, director of the Worker Institute at Cornell, was published in March. "Mobilizing Against In- equality: Unions, Immigrant Workers, and the Crisis of Capitalism" focuses on case studies of contemporary union strategies for immigrant workers. Published by ILR Press, an imprint of Cornell University Press, the book is the culmination of research that began in 2008 in the United States, Germany, France and the United Kingdom. Michelle Huang '14 begins a year of em- ployment in Asia this fall through the Luce Scholars Program. Huang plans to work in an international labor law position, perhaps in Thailand or Cambo- dia. She is among 18 people nationwide named as a 2014-15 Luce Scholar. The program provides stipends and one-year positions for U.S. citi- zens with at least a bachelor's degree. As a student at ILR, Huang worked at the New York City Commission on Human Rights and at Proskauer Rose, a law frm. Huang has a black belt in tae kwon do and is a member of the Cornell Forensics Soci- ety. She works as a volunteer with youths incarcerated at a state-operated facility near Cornell. NEWS DIGEST "Pamela Tolbert and Leo Gruenfeld taught the organizational behavior courses I took" at ILR, he said. Khurana is the author of "Searching for a Corporate Savior: The Irrational Quest for Charismatic CEOs" and "From Higher Aims to Hired Hands: The Social Transformation of American Business Schools and the Unfulflled Promise of Management as a Profession." Since 2010, Khurana and his wife, Stephanie Ralston Khurana CALS '89, have been co-masters of a student residence, where they live with their three children and 300 undergraduates.

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